Frequently Asked Questions

How long does it take?

Our standard project delivery time is between 6-8 weeks.  Thus, we will be providing a more accurate timeline after understanding the scale of your project and whether the required materials can be provided in time.

What is the cost?

As we provide a bespoke product, the final cost will depend on your organisation’s requirements and scale of the project. Please get in touch your local office to schedule a meeting with our expert team. They will be happy to explain all the stages and provide you with an estimated cost.

What do we need to provide for the 360 master plan and exterior space?

You will need to provide the project’s design drawings (AutoCAD files preferred), master plan, landscaping plan/brief, material reference such as reference image of the material used for the exterior.

What do we need to provide for the 3D floor plan and interior space?

You will need to provide the project drawings (AutoCAD files preferred), 2D floor plans, plans of the interior decoration (if not exist, you can choose one from our catalog), material reference such as reference image of the material used for the interior.

Can we decide what do highlight in “Location Advantages”?

We will ask you to provide all the existing information such as e-brochures, project videos, project VI and location maps for Local Advantage mapping.  In addition, our company will use local maps and different data sources for identifying any extra information about the location.  You will have the full flexibility to decide what to include around the project.

Is it possible to involve our marketing or design team to the project?

Our company recommends your marketing or design team to involve each phase of our project to ensure we match your expectations.  We will regularly share the progress with your teams and collect feedback to ensure every detail of the product meets your requirements.

Would it be possible to make updates or request changes on a completed project?

Following the completion of the project, we will register you to our One Year Warranty scheme which means you can request alterations for the next one year without any additional cost.  Our products have hot upgrade technology so that when the project revised or altered, you will only need to implement the updates rather than re-downloading the entire software.

What are your payment terms?

We ask 30-50% of the total fee at the start, and the outstanding balance to be paid upon project completion.  Final files without our company’s watermarks will be sent after the outstanding balance cleared.

How do you secure our intellectual material?

IDEAMAKE will sign a non-disclosure agreement with your organisation, on request and follow a nondisclosure norm with strict adherence.  Utmost security and precaution are employed in ensuring data protection, and we take all necessary means to protect the secrecy and sanctity of all the information provided.  Our team will provide all the necessary details about how we use your data and information securely during the initial consultation.

If you have any questions, please contact us.

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